Thank you...

I want to take the time out to thank the over 100 people that have visited my blog in the last 2 days...all because of the "customer service" based blogs that I posted. I am glad to have sparked so much conversation about the topic. Despite receiving messages like this:

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jesus lady. just let it go. he wasn't THAT rude ... jesus lady. just let it go. he wasn't THAT rude to you and to post this stuff on the internet only shows a lack of character on your part. this really doesn't surprise me, because you're black. just ignore his email and go about your life instead of trying to damage somebody's reputation. people like you disgust me.

(mosesblimy)

8:55 AM

I still stand by my original posts. To clarify for all, this is my blog. It's an outlet for me to write about my experiences, opinions...anything and everything that crosses my mind. I had a bad experience with a leasing agent that happened to work for a certain company that in turn happened to be representing a certain developer....and I chose to write about it. Everyday people have bad experiences and decide to share that with their friends, family, etc...that is exactly what I did.

This has nothing to do with damaging someone's character/reputation or putting a company on blast...but instead shedding light on the fact that bad customer service is alive and well...and I, for one, find it to be unacceptable.

Buying real estate is NOT comparable to ordering a big mac and fries...you're potentially investing hundreds of thousands of dollars and I believe that the highest levels of customer service should be put forth. Whether you're a 60 yo seasoned pro or a 20 yo just getting started, you have to treat people with respect.