Mar 19, 2011

Frank & Myrrh Jewelry Review

Like many others I took part in the insane 50% off sale Frank & Myrrh had back in December. The brain child of Nikole Crowe (Moptop Maven), the line features tons of handcrafted pieces with a vibrant, ethnic flair.

Being 100% honest the ordering process was a nightmare. For a while Nikole was missing in action and I was definitely filled with tons of question marks. However, I soon found out that it was all due to her being sick which put everything into perspective. I'm really glad she posted this blog explaining what was going on because everyone was speculating and I was definitely one of her customers that was aggravated from a business standpoint, however, still concerned about why she had disappeared.

Something I learned from this situation was the importance of protecting yourself as a buyer. Pay Pal offers great online features that allow for you to get your money back and dispute any orders that are not up to par. I enjoy Nikole's blog posts so much and have conversed with her a few times so I felt bad having doubt over the validity of my order... still, looking at things from a business end I made sure to file a claim with Pay Pal within the 45 day window to make sure I covered myself so I could get a refund if needed.

Bloggers and vloggers can seem like 'friends in our head' but at the end of the day unless we're interacting in person and establishing some sort of real-life friendship, we don't really know one another. I would definitely urge everyone that no matter how much you "like" someone be sure to keep your business mindset when money is being exchanged. This may seem like commonsense, but I really struggled with this. I didn't want to seem "mean" or like I was being a "bitch", but I had to remind myself that if she was a regular business owner and not a blogger that I liked, I would handle the situation in a different way.

With that out of the way, I must say that I do love the quality of the earrings that I received. Nikole is uber talented and the earrings are top notch. I would recommend her designs to everyone as long as she's healthy and able to run her business.

Please check out my video for a full review on each pair of earrings I received!

For more information on Frank & Myrrh click here.


Anonymous said...

I was one of those customers who never received a product! It seem like the only people who received there orders were either popular bloggers or YouTubers. I don't think some of us regular folks got anything. This disappointed me greatly cause like you really liked her products and would have loved to own them.

She claims she was sick and that could be the case but there should have had better business ethics with the operation! I like Nikole and will still be a reader of her blog, but I think she just got in over her head with the processing of orders. In all honesty though I would still like to own her jewelry because the are unique and quite the statement piece. Happy you are enjoying your purchases, they are definitely pretty!!!! I did get a refund though even after 45 days, I'm happy she at least gave us a refund.

South Loop Social Light said...

Glad to hear you got a refund!

I honestly wasn't aware of who else got their order, I just know I was in CONSTANT contact with her mother. Like, to the point I'm sure I was annoying.. but I'm just one of those anal type-a people that gets a bit nuts and obsessive over stuff... especially if money is exchanged lol

AshleyCamille said...

Well I have yet to receive my jewelry OR a refund, and her mother has ignored my last 2 emails!

Anonymous said...

I am not a blogger or anything, just a regular customer. I waited about 3 weeks for my stuff before receiving it although her mother did send a prompt email response.

Still, I agree that she could've had better business ethics. Some people may have missed the deadline for refunds. Gotta plan for those kinds of things if you're gonna run a business.

South Loop Social Light said...

I think we need to remember that being a successful blogger and being a successful business owner have nothing to do with one another. I think this will be a huge learning experience for everyone.

Sophia said...

I wish I had filed a claim when I had my suspensions. But I wanted to give her the benefit of doubt. I out of $100+ and can't her or mom to answer my emails. Lesson learned.

South Loop Social Light said...

@ Sophia - I'm sure her mother is overwhelmed. I actually can't even begin to imagine what they (as a family) are going through. I definitely felt bad once I found out she was sick, but was still sure to file a claim. Like I said before, everyone can learn from this and make better decisions in the future.

I really do hope she gets better because the earrings I got were gorgeous.

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